Returns and Exchanges
Returns & Exchanges
If you are not 100% satisfied with your purchase, you may complete a return of eligible items in your order for refund within 30 days of the purchase date. Any credit or refund is applied to the original credit card used for payment. No credit or refund will be issued for items beyond the allowed return period of 30 days.
You may exchange eligible items within 45 days of the purchase date.
Some items in our stores are custom printed on demand and fulfilled by our partner TeeLaunch, therefore we do not accept cancellations, changes, returns, or exchanges for these items unless there is a defect with the item. This policy is clearly stated on all Teelaunch custom item pages. In the rare event that a Teelaunch item is shipped with a defect, we will offer a replacement or refund if the defect is reported within 30 days. Unfortunately, we do not accept returns or exchanges due to sizing issues.
To complete a return or exchange of eligible items, follow the instructions on the packing slip included with your order. For an exchange, please make sure to also list the desired item number(s) and requested sizing (if applicable).
Send items to:
11700 48th Ave
Allendale, MI 49401
In the event you do not have the packing slip included with your order, be sure to send your items with a return or exchange request written on a printed copy of your Order Confirmation email. Be sure to include your name, address, email and phone number on this sheet so we can confirm the origin of the order.
GreaterGood® does not pay shipping for returns or exchanges. You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.
Original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable.
Items must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included. No credit or item exchange can be issued until we have reviewed the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.
If an item is returned in a condition that is not new and has been used or damaged (including but not limited to being dirty, soiled, with hair, laundered, or damaged by smoke smell or liquids) no credit, refund, or other compensation will be issued.
Sales are final for all custom items, as well as Outlet and clearance items. Outlet items are products which are located in the Outlet category, are marked "Outlet" on the product page, and/or for which the customer received a discount of 30% or more from the regular item price. No returns accepted or refunds/credits allowed for Outlet and clearance items. Outlet and clearance items are limited to stock on hand.
Please allow 2-3 weeks for the arrival of your order and the processing of your exchange or refund once mailed.
The amount deducted from the credit or compensation shall be the actual freight charges & handling fees charged by the freight carrier or supplier to us. For example, if UPS charges $5 to ship an item outbound, a $10 charge to intercept the package, and $5 for the return shipping cost, that full $20 shall be deducted from the refund or compensation amount. We kindly ask our valued customers that they carefully review their orders before completing checkout so that there is no need to request cancellation or refuse delivery.
If We Made An Error or Your Item Arrives Damaged
If a problem with your merchandise is the result of our error, please contact us so we can make it right!